Refund policy

SVGESUPPLY LLC's Return and Refund Policy
At SVGESUPPLY LLC, customer satisfaction is a priority. The goal is to provide outstanding products and services, ensuring every customer experience is positive.

1. Exchanges:
  • A complimentary 100% exchange policy is offered for up to 30 days after the order is received.
  • Items can be exchanged for any reason.
  • Items should be in the same condition they were received in.
2. Refunds:
  • If you are not satisfied with your purchase, you may be eligible for a full refund.
  • A full refund is offered if the order does not meet expectations for quality.
  • Refunds are provided within 7 days of receiving the order.
  • To request a refund, please contact svgesupply01@gmail.com.
  • The refund will be processed upon receipt and inspection of the returned item.
  • Refunds will be issued to the original payment method.
3. Eligibility for Returns/Exchanges:
  • Items must be in their original condition and unwashed.
  • Certain items may not be eligible for return or exchange (e.g., personalized items, perishable goods, or final sale items).
  • Proof of purchase may be required for returns.
4. Return Process:
  • To initiate an exchange or refund, email Twhitman@svgesupply.com with the order number and request details.
  • The customer support team will guide you through the process and provide instructions for returning your item.
5. Return Shipping:
  • Return shipping costs are the responsibility of the customer, as all products are shipped free of charge initially.
6. Processing Time:
  • Allow at least 2 days from the receipt of the item to process the return or exchange.
  • Refunds may take 1-2 billing cycles to appear on your credit card statement.
7. Contact Information:
  • For any questions about the return and refund policy, contact (816) 301-7209‬ or Twhitman@svgesupply.com